SCUtils Knowledge Base For SCSM 2012 – Part 6: Troubleshooting

Knowledge Base Extension for System Center Service Manager

In the previous post of this series, we walked through the use of the SCUtils Knowledge Base add-on on the Self-Service Portal. In this post, we will list some of the issues.

Troubleshooting

The following is a list of issues that contained within the Vendor’s Installation Guide. I won’t list the Resolution information, as that is contained within the guide. Instead I’ll list the main issues, for reference purposes.

  • Issue – a user cannot scroll the article’s page
  • Issue – the knowledge article’s page opens in the new window
  • Issue – the knowledge article’s page does not present the content of the article
  • Issue – SCUtils web part has disappeared from the page

That completes this series on the SCUltils Knowledge Base SCSM add-on. It is a highly useful and recommended add-on for anyone implementing System Center Service Manager.

As always, if this post helped you in any way, and you would like to show your appreciation, please rate it and comment on it. Also, feel free to contact me (via the About Me page) with requests for future articles.

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