SMTRAK Entreprise Dashboard by Signature Consultancy – Part 2: Requirements and Prerequisites

In our previous post, we introduced you to the SMTrak Enterprise Dashboard by Signature Consultancy. In this post we will walk through the Requirements.

 

Requirements

Following along with the Deployment and Configuration Guide provided by the Vendor, the use of these Enterprise Dashboards has the following requirements.

  1. System Center Service Manager 2012 (RTM or Later)
  2. System Center Service Manager Data Warehouse 2012 (RTM or Later)
  3. Web server with IIS 7.0 (or later)

 

Supported Web Browsers

  • Internet Explorer v10 and Above
  • Google Chrome v33 and Above
  • Firefox v28 and Above
  • Safari v5.1 and Above

 

SMTRAK v01 Features and Functions

  • Business analytics
  • Supports Localization
  • Component security level
  • Active Directory integrated
  • ITIL processes visualization and measurement
  • Support ITIL V3 KPIs

 

Installing Internet Information Services (IIS)

This walk through on installing the Web Server (IIS) server role has been done on Windows Server 2012 R2. If you are using a different Windows Server version other than Windows Server 2012 or R2, your steps may be slightly different.

Start by launching Server Manager from the taskbar.

launch-server-manager SMTRAK Entreprise Dashboard by Signature Consultancy - Part 2: Requirements and Prerequisites

Click on Manage, and select Add Roles And Features.

launch-server-manager SMTRAK Entreprise Dashboard by Signature Consultancy - Part 2: Requirements and Prerequisites

On the Before You Begin screen, click Next.

launch-server-manager SMTRAK Entreprise Dashboard by Signature Consultancy - Part 2: Requirements and Prerequisites

On the Installation Type screen, select Role-based or feature-based installation, then click Next.

launch-server-manager SMTRAK Entreprise Dashboard by Signature Consultancy - Part 2: Requirements and Prerequisites

On the Server Selection screen, ensure that your web server is listed and selected, then click Next.

launch-server-manager SMTRAK Entreprise Dashboard by Signature Consultancy - Part 2: Requirements and Prerequisites

On the Server Roles screen, scroll to the bottom of the Roles list and select Web Server (IIS).

launch-server-manager SMTRAK Entreprise Dashboard by Signature Consultancy - Part 2: Requirements and Prerequisites

NOTE: You will be prompted with the following message. Click Add Features to continue. The Web Server (IIS) role should now be selected, then click Next.

launch-server-manager SMTRAK Entreprise Dashboard by Signature Consultancy - Part 2: Requirements and Prerequisites

On the Features screen, click Next.

launch-server-manager SMTRAK Entreprise Dashboard by Signature Consultancy - Part 2: Requirements and Prerequisites

On the Web Server Role (IIS) screen, click Next.

launch-server-manager SMTRAK Entreprise Dashboard by Signature Consultancy - Part 2: Requirements and Prerequisites

On the Role Services screen, scroll down to the Security section, and select Windows Authentication, then click Next.

launch-server-manager SMTRAK Entreprise Dashboard by Signature Consultancy - Part 2: Requirements and Prerequisites

On the Confirmation screen, click Install.

launch-server-manager SMTRAK Entreprise Dashboard by Signature Consultancy - Part 2: Requirements and Prerequisites

Once the installation has completed, click Close.

launch-server-manager SMTRAK Entreprise Dashboard by Signature Consultancy - Part 2: Requirements and Prerequisites

We now have the Web Server (IIS) role installed. There are still a few remaining things to do before we can install the Enterprise Dashboards.

 

Internet Information Services (IIS) Configuration

Now that we have IIS installed, we need configure the Application Pool that will be used.

Start by launching the Internet Information Services (IIS) Manager.

launch-server-manager SMTRAK Entreprise Dashboard by Signature Consultancy - Part 2: Requirements and Prerequisites

Expand the web server node.

launch-server-manager SMTRAK Entreprise Dashboard by Signature Consultancy - Part 2: Requirements and Prerequisites

Click on Application Pools.

launch-server-manager SMTRAK Entreprise Dashboard by Signature Consultancy - Part 2: Requirements and Prerequisites

In the details pane, select the DefaultAppPool.

launch-server-manager SMTRAK Entreprise Dashboard by Signature Consultancy - Part 2: Requirements and Prerequisites

In the Actions pane, click on Advanced Settings.

launch-server-manager SMTRAK Entreprise Dashboard by Signature Consultancy - Part 2: Requirements and Prerequisites

In the General section, set Enable 32-Bit Applications to True, then click OK.

launch-server-manager SMTRAK Entreprise Dashboard by Signature Consultancy - Part 2: Requirements and Prerequisites

Then close Internet Information Services (IIS) Manager.

 

Create and Configure SMTRAK Access Account

Now we need to create the account that the Enterprise Dashboards will use.

Start by creating an Active Directory User Account. As an example, the Vendor documentation suggestions using the username of SMTrak.Connect.

NOTE: I will not detail how to create a User Account. However, if you do truly need assistance with how to do this, please contact me and let me know, so that I can add the steps the this article for others.

After the User Account is created, we need to provide it with the appropriate access permissions into the Service Manager databases.

Start by launching SQL Server Management Studio with an account that has Administrative rights on the SQL Server where the SCSM Data Warehouse databases are located.

launch-server-manager SMTRAK Entreprise Dashboard by Signature Consultancy - Part 2: Requirements and Prerequisites

Connect to the SQL Server.

launch-server-manager SMTRAK Entreprise Dashboard by Signature Consultancy - Part 2: Requirements and Prerequisites

Expand Security, right-click on Logins, and then select New Login.

launch-server-manager SMTRAK Entreprise Dashboard by Signature Consultancy - Part 2: Requirements and Prerequisites

On the General page, under Login Name, type the username of the Service Account we previously created (i.e. DOMAINSMTrak.Connect), or click Search to find the required Service Account.

Verify that Windows Authentication is selected, and change the Default Database to the SCSM Data Warehouse DataMart (i.e. DWDataMart).

launch-server-manager SMTRAK Entreprise Dashboard by Signature Consultancy - Part 2: Requirements and Prerequisites

Next click the User Mapping page, and select the checkbox beside DWDataMart. Then in the ‘Database role membership for: DWDataMart‘ area, select db_DataReader, then click OK.

launch-server-manager SMTRAK Entreprise Dashboard by Signature Consultancy - Part 2: Requirements and Prerequisites

You will need to repeat these last few steps again, but for the Service Manager database (i.e. ‘ServiceManager‘).

launch-server-manager SMTRAK Entreprise Dashboard by Signature Consultancy - Part 2: Requirements and Prerequisites

We now have the prerequisites installed for the Enterprise Dashboards, and the Service Account has been granted the required permissions. Next we will walk through the installation of the Enterprise Dashboards.

 

As always, if this post helped you in any way, and you would like to show your appreciation, please rate it, comment on it, and share it. Also, feel free to contact me (via the About Me page) with requests for future articles.

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