As was requested by one of my blog followers/subscribers, the following is a series evaluating the SCSM Dashboard “Ensight” by Expit.

In our previous post, I walked you through the rather cumbersome process involved to download the product. In this post, we will cover the System Requirements and the Installation based on the information provided in the User Guide.

System Requirements

According to the User Guide (which is a separate download and not included in the ZIP package with the product), the following prerequisites are required.
  • One of the following operating systems: Microsoft Windows 7; Microsoft Windows 8; Microsoft Windows Server 2008, Release 2; Microsoft Windows Server 2012; or Microsoft Windows Server 2012, Release 2
  • Microsoft .NET Framework Version 4.5 or Higher
That seems to be a little light on the pre-reqs, as there is no mention of anything else like IIS, SQL, and so forth, which other SCSM Dashboard products that I have evaluated and written about have required (see “SCSM Articles” in my Archives By Category page).
Now onto the Installation.


According to the User Guide: “The expit EnSight application is available in two editions: Community Edition and Professional Edition. When you download the software to your personal computer or laptop, the application defaults to Community Edition. To activate the features of the Professional Edition, you must provide information to Expit during an activation process. Double-click on the executable file to run the installation wizard. The wizard ensures that you do not have any previous versions of EnSight installed and that you have the correct pre-requisites installed. If those conditions are acceptable, the wizard installs the EnSight application.”
Start by running the Expit EnSight 2.25.exe.
Expit Ensight - 10 - EXE
On the Welcome screen, click Next.
Expit Ensight - 11 - Welcome Screen
On the License Agreement screen, accept the terms, and then click Next.
Expit Ensight - 12 - License Agreement
On the Customer Information screen, provide your information, then click Next.
Expit Ensight - 13 - Customer Information
On the Destination Folder screen, either accept the default location or provide a new one, then click Next.
Expit Ensight - 14 - Destination Folder
On the Ready To Install The Program screen, click Install.
Expit Ensight - 15 - Ready To Install
Once the installation is completed, click Finish. This will automatically launch EnSight.
Expit Ensight - 16 - Finish

Logging Into EnSight

When the program first launches, you will be presented with a login screen like follows. According to the User Guide, “Enter the server name, your username, password, and domain name. The Account you use must have data view rights on your Service Manager environment.” This isn’t specifically clear, but the Server you need to supply is the Service Manager Management Server (not the Data Warehouse or any of the Database servers, etc).
Expit Ensight - 17 - EnSight Login
Eventually, once  the connection is established, you will be presented with the main screen. In my lab example, since I didn’t have any Work Items in Service Manager, there’s not much to show.
Expit Ensight - 18 - EnSight Main Screen
There is a lot of option for customization, etc. However, based on the initial look and feel, this product feels like it could use a major update in the looks and feel department. If there was more polish in the interface, to make it more “modernized”, I think it may be received better. But there you have it, another supplement to Service Manager that may or may not be of value to you.

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