In the previous post of this series, we were introduced to the SCUtils Knowledge Base add-on. In this post, we will review the System Requirements and other points about use of the product.
- SCUtils Knowledge Base For SCSM 2012 – Part 1: Introduction
- SCUtils Knowledge Base For SCSM 2012 – Part 2: System Requirements
- SCUtils Knowledge Base For SCSM 2012 – Part 3: Installation
- SCUtils Knowledge Base For SCSM 2012 – Part 4: Post-Installation Configuration
- SCUtils Knowledge Base For SCSM 2012 – Part 5: Working With The Web Part
- SCUtils Knowledge Base For SCSM 2012 – Part 6: Troubleshooting
According to the Vendor’s Installation Guide, the SCUtils Knowledge Base add-on is comparable with the following versions of System Center Service Manager (SCSM):
- System Center 2012 Service Manager
- System Center 2012 SP1 Service Manager
- System Center 2012 R2 Service Manager
The Service Manager self-service portal consists of two main parts: a Web Content Server and SharePoint website.
On all servers that host the SharePoint website the Service Manager console must be installed.
NOTE: Based on the installation instructions, the add-on will be installed on the Self-Service SharePoint Web Content server.
The Vendor also provides a demo version of the product to try out (in a non-Production environment), before you decide to purchase it or not.
According to the Vendor: “The free demo version is fully functional and offers every feature of the product. The only limit is a length of the article’s text.” So that’s also a nice touch. I will be using this demo version in my lab for this series.
Now that we know what is required to setup/use the product, what’s next? Installation of course. In the next part this series, we will cover the Installation for the product.