As was requested by one of my subscribers, the following is a series evaluating the SCSM Dashboard “Ensight” by Expit.

To start, here’s an introduction.

What is Expit EnSight?

An Advanced Dashboard and analytics platform  for Microsoft System Center Service Manager.

Service Manager data analysis is simplified with Expit EnSight. Expit EnSight for Service Manager 2012 provides a comprehensive analysis and monitoring platform for events in Service Manager tailored for IT managers and NOC facilities.

Using EnSight, users can easily sort tickets by source, category, support group or the status of every ticket during the current month or within a specific time range. The dashboard also gives decision makers team workload viewing capabilities to monitor team workload distribution.

In the next article, I’ll walk through the download process, since it isn’t very straight forward.