Knowledge Base Extension for System Center Service Manager

In the previous post of this series, we walked through the use of the SCUtils Knowledge Base add-on on the Self-Service Portal. In this post, we will list some of the issues.


The following is a list of issues that contained within the Vendor’s Installation Guide. I won’t list the Resolution information, as that is contained within the guide. Instead I’ll list the main issues, for reference purposes.

  • Issue – a user cannot scroll the article’s page
  • Issue – the knowledge article’s page opens in the new window
  • Issue – the knowledge article’s page does not present the content of the article
  • Issue – SCUtils web part has disappeared from the page

That completes this series on the SCUltils Knowledge Base SCSM add-on. It is a highly useful and recommended add-on for anyone implementing System Center Service Manager.

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